Terms and Conditions

The prices quoted to the Customer on the online reservations system related to the purchase & the reservation of the travel products or via XML files electronic integration are nett and non-commissionable prices including all indirect taxes excluding any service not specified in the reservation confirmation. Any increase in tax & fees will be directly added to the prices offered through the online reservations system related to the Company.

In case Wijhati has extended a credit facility to the client, then the terms set out in the credit agreement must be adhered to. The credit agreement signed between Wijhati and the client will specify all terms related to invoicing, payment, dispute resolution, penalty and remedy for non-adherence to terms.

Payment can be made through bank transfer to one of our designated bank accounts or through credit card. We accept almost all major credit cards, such as Visa, MasterCard, American Express, Discover, and Diners Card. All the payments are processed through a secure payment gateway and at no stage do we save any credit card information.

Payments made through credit card may attract an additional transaction fee. Wijhati reserves the right to charge a transaction fee at the time of booking or deduct the charges while cancelling and refunding back to the credit card.

Payments made through channels such as bank transfer or through a payment link will be verified by our accounts team and posted against your account.

• Cancellation / No Show: Every Hotel / Tour Activity / Transfer booking has its own cancellation/no show policies. Before booking any service, the agent must read the cancellation policy of that travel service.
• Hotel and individual services: If the booking is under a refundable policy, the agent needs to cancel the booking from the system and notify our team. Our accounts team will check the details and, if the refund amount is established, will refund to the same source of payment.
• If the booking is under a non-refundable policy, the agent needs to request the cancellation from the system by accepting the cancellation policy. The agent can then place a waiver request to our operations team. The agent acknowledges that such refunds are solely at the discretion of the hotel/supplier and Wijhati cannot guarantee it.
• Packages: Combo tours can be cancelled subject to fees & cancellation timelines, but if anyone is cancelling any of the single tours in a combo then they will not be able to avail the combo offer. In this case Wijhati will consider the individual tour price of the non-cancelled tour & refund the remaining amount if any. Tourist Visa fees are not refundable.

• Hotels: In rare cases, if the hotel is not able to honour the reservation, a relocation will be announced. In such cases, our team will collaborate with the hotel to secure suitable alternative accommodations for your guests. We strive to offer alternatives of similar category and location, whenever feasible, and you will be invoiced as per the originally confirmed hotel. If you are not satisfied with the options provided, we will offer a full refund of the original booking amount. Once you accept an option, it cannot be changed or refunded. In all cases, the liability of Wijhati will be limited to the original booking amount.
• Other Activities and packages: Routings and services covered in your package are subject to change based on local / weather conditions, flight schedules and several other aspects. In such cases, the Wijhati team will try its best to announce changes in itinerary before departure and provide suitable options of similar value, depending on availability. Please note that Wijhati reserves the complete right to implement minor amendments in the itinerary at any time without reimbursement. Further, no reimbursement can be made in the event of vis major, such as natural calamities or circumstantial local authority restrictions that might arise.

The check-in / check-out policy largely depends on the hotel that you have chosen. Wijhati cannot be held responsible for any early or late check-in and check-out requests which are not adhered to by the hotel. Any additional fees / charges levied by the hotel due to extension of stay or use of non-inclusive services will be borne by the customer.

In case of late check-in, please inform us well in advance so that it can be communicated to the hotel to avoid releasing of rooms. Hotels may ask for a deposit or credit card guarantee for incidentals, which will be refunded during check-out after deducting incidental charges. These charges are payable directly by the guests.

Wijhati shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of a trip. It is advisable that the traveller purchase / avail a travel insurance policy to tackle unforeseen events.

All content on this website, including logos, images, information, pricing details, and other relevant details, is proprietary to Wijhati. Accordingly, as a condition of this website's usage, you agree not to exploit this website or its content for any personal, non-personal, commercial, or illegitimate purposes. Further, the login credentials are intended for the use of your staff and must not be shared with any third party.

The prices & data offered to the Customer are confidential in nature and may not be disclosed or disposed to any third party, including any subsidiary, affiliated or holding company or any subsidiary of its holding company of the Customer, or to disclose and dispose of any third party data.

The Parties agree that any information (including any written, tangible and/ or intangible information) exchanged between or disclosed by either Party to the other Party from time to time, which by its inherent nature is confidential or is specifically mentioned as confidential, shall be the confidential information of the said Party and either Party shall not disclose the same to the public without taking the prior written approval of the other Party.

The obligation of confidentiality contained under this Clause shall not apply to information which:

• At the time of the disclosure is or already was in the possession of the other Party as evidenced by written documents; or
• At the time of the disclosure was already in the public domain as evidenced by written documents; or
• After the disclosure became generally available to the public through no fault of the other Party; or
• Was subsequently disclosed to the other Party by a third party having a lawful right to disclose the information and being under no obligation of confidentiality with regard to a Party; or
• Has been developed by the other Party independently on its own and without reliance on any information provided by the disclosing Party; or

The Company acts only as an intermediary in making arrangements for hotels, transportation or any other services. As such, the Company will not be held responsible for personal injury, illness, loss or damage of private belongings or other loss or expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation companies or other 3rd party suppliers providing or rendering services reserved through the Company.

The Company shall have no liability for any delay or failure to carry the passenger or for breach of contract when caused by a circumstance beyond the Company's reasonable control. The following shall, without restriction, be considered to be circumstances beyond the Company's reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests from the police, customs or other government officials and security services, deaths and accidents on the road, vandalism, sabotage, terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other final consumers, bankruptcy, insolvency or cessation of trade of any carrier used by the Company and other circumstances affecting passenger safety.

The Company's maximum liability to the Customer and/or passenger(s) for any reasonable and foreseeable loss, damage or liability which the passenger may suffer or incur as a result of Company failure, breach of contract, or the deliberate or negligent acts or omissions of any of the Company's employees, shall be limited to a maximum of 50% of the reservation price booked.

Neither Party shall be liable under this Agreement for any loss of profit, loss of business or for any indirect or consequential loss or damage howsoever caused.

Each Party shall indemnify and keep fully indemnified the other party, its shareholders, directors, employees, agents and representatives from and against all claims, losses, liabilities, expenses, damages or costs of any nature incurred by the parties arising from (a) any breach by any party of its obligations under this agreement; (b) any breach by any party of its statutory or regulatory obligations.

The Company does not accept any liability for onward sales to a Consumer nor does it accept liability for anything which may go wrong with a travel component. The Company is not responsible or liable for any dispute between the Customer and the Consumer arising from the onward sale of a travel component by the Customer to the Consumer. The Company is not liable to indemnify the Customer against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

All Product Content shall remain vested in the Company or the copyright owner. The Customer shall not use the Product Content for any purpose other than that expressly granted by this agreement in relation to the relevant Websites. Other than expressly permitted by this Agreement, the Customer shall not be permitted to copy any part of the Product Content to any other Websites or any other sites owned either by the Customer or by third parties for any purpose whatsoever.

The Customer acknowledges that damages alone may not be an adequate remedy for breach of this Clause and, without prejudice to any and all other rights and remedies that the Company might have, the Customer shall be entitled, without proof of special damage, to the remedy of injunction and other equitable relief for any actual or threatened breach of this Agreement.

Except for the license granted to the Customer according to this agreement, the Customer acknowledges that it shall not acquire any right, title or interest whatsoever in or to the Product Content or in any other of the Intellectual Property Rights of the Company or its licensee (or in any of the goodwill associated with or arising from the same). All uses by the Customer of the Intellectual Property Rights (including the Product Content) of the Company (or its licensee) shall ensure to the benefit of the Company (or its licensee) and at the request of the Company, the Customer shall execute any or all documents reasonably required by the Company to confirm the ownership of the Company (or its licensee) of all rights, title and interest in such Intellectual Property Rights.

Each Party shall ensure that it has in place or shall establish and maintain adequate security procedures and controls to prevent unintended disclosure of and unauthorized access to personal data of Customers.

Each Party shall comply with all applicable Data Protection laws including the EU Data Protection Directive.

Each Party agrees that it shall not send unsolicited marketing communications to Customers without prior consent of the Customer.

Each Party shall ensure that, if necessary, all necessary consents relating to use of personal data have been collected from End Users. Supplier warrants that it complies with the EU-U.S. privacy shield framework ("Privacy Shield") passed by the U.S. Department of Commerce and European Commission in order to comply with EU Data Protection requirements. Supplier shall ensure that during the term of the Agreement, it will: i) comply with the Privacy Shield requirements ii) maintain a Privacy Shield-compliant privacy policy and iii) keep self-certified as a Privacy Shield framework member.

Each Party warrants that it will duly observe all its obligations under any relevant data protection and privacy legislation which arise in connection with this Agreement.

The Customer warrants that each of its customers has given express consent to the processing of their personal data by the Company, by hotels, service providers & any other third parties engaged by the Company for the purpose of dealing with bookings of Product; and the export of their Personal Data to any country in the world.

Wijhati will NOT deal or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of the UAE.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.